|
|
 |
|
 |
|
|
 |
|
|
|
 |
Our in-house order processing, including order entry, picking and packaging takes approximately 48 hours. For example, if we receive you order on Monday, it should be in the shippers truck on Wednesday. The transit time is determined by the shipping method selected. Our most frequent and least expensive shipping method, (only $7.50 per order.) is via FedEx GROUND and it takes only 5-6 working days, (not including the pick-up day) to reach the East Coast, and about 4-5 working days for the Mid and South East. FedEx does provide quicker shipping options such as 3-Day Select, (frequently $14.50 per order) or even 1-Day Overnight costing around $35.00 per small, lightweight package. If you have an urgent situation, one of these may be useful. Just let us know. If you request one of these quicker shipping methods, we will work even harder to expedite your order through our processing and make it available to the shipper as soon as possible. Feel free to call our Customer Service staff at 800-445-1981 (Mon. – Fri., between 8:00AM – 4:00PM Pacific Coast Time)
If you need more information or special assistance. For more detailed shipping projections, you can also go to the FedEx web site or click this link - http://www.fedex.com/index.html, then input our address as the “Shipping From” information “ 849 Performance Dr. Stockton, Ca. 95206,” and your receiving address as the “Shipping To” information. (Note: You can use any weight qty. from 1lb. to 25lbs. It doesn’t affect the shipping time.)
Occasionally, we may be out of stock on the exact item you are requesting. If that happens, we will attempt to contact you as quickly as possible with alternative suggestions. Also, If you have other possible choices, in case that happens, you may want to include those ideas in the order forms “Special Requests” box. | |
|
|
|
|
|
We’re not happy until you are, so there is no risk to you. If you or the “wearer”, for any reason, doesn’t like what was received, (color tones, patterns, size, designs, etc.) send it right back, unwashed and unworn, for an exchange, credit, or refund. It’s your choice. |
|
|
|
|
|
Most importantly, we are here to help make your life as easy and safe as we can. We do use encryption to help protect your privacy on the web site. If you would like a little higher level of security, you can call us with your order at 800-445-1981 and give us the information privately, over the phone. |
|
|
|
|
|
TESTED! TESTED! TESTED! Our clothing is constantly tested in some of the most rigorous facility laundries available. We carefully choose fabrics made for the best durability, fade resistance and overall good looks. For more details you may want to read our “Clothing Tips” for family members articles. |
|
|
|
|
|
You’re in luck! Give us a call at 800-445-1981 or e-mail roger@ClothingSolutions.com and we’ll provide you with personal care. Our customer service staff will be pleased to offer suggestions to help your situation based on our years of experience. |
|
|
|
|
|
Our clothing is designed for people who need full or partial help with their daily dressing. Frequently, the “Sizing Guidelines” page will help answer your questions. If you need more assistance, our customer service staff will use their years of experience to help solve your loved ones special needs. |
|
|
|
|
|
These are reasonable options for normal situations. However, someone who needs assistance with their daily dressing or is living in a Care Facility, is not in a “normal” situation. We use our extensive experience and testing to provide carefully selected traditional and “Solutions” clothes that are….
- Made with fabrics that are more durable, and easy-care materials to look crisp and bright even after the harshest laundry requirements.
- Fuller cut designs for extra comfort and dignity and to better accommodate the body changes that occur with aging.
- Color coordinated to accentuate changing skin tones.
You can find good clothing in department and discount retail stores, but it takes a lot of time and energy. We’re here to help “Make YOUR Daily Dressing Easier!” |
|
|
|
|
|
One way is with our shipping policy. Because we are never sure who will open the package when it arrives, our shipping paperwork will not contain pricing information, (unless you specifically request it.) You can expect to receive an invoice, (with complete pricing) mailed within about 5 working days. If you need a copy of the invoice sooner, please call us and we’ll immediately fax (or mail) you a copy. |
|
|
|
|
|
We work hard to provide you with the most effective method that works well for you. Your order can be placed with…
- Web site on-line catalog, or
- US Postal Service mailing of your order, or
- Fax an order to 209-235-0590, or 800-683-6510, or
- Call 800-465-1981 (Mon.-Fri., 8:00 AM – 4:00 PM Pacific Coast Time) and we can help you shop right over the phone and answer your questions
|
|
|
|
